ABOUT THE SHOP

What are the shops hours?

Stinnett's Auto Body is open Monday through Friday 8:00 am - 5:00 pm. We are closed on the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

What is a direct repair shop?

A direct repair facility is a body shop that works directly with your insurance company as a preferred shop. Body shops earn the right to be in preferred shop programs by meeting certain requirements. These include having certified technicians, using the proper equipment, and most importantly, having a record of satisfied customers. When you use a preferred shop, the repair process is streamlined. A preferred shop actually writes the estimate, orders the parts, and repairs your vehicle without having to wait for an insurance adjuster. Insurance companies constantly monitor their preferred shops to ensure quality repairs.

What forms of payment does the shop accept?

We accept cash, checks issued by an insurance company, personal checks with proper identification (i.e. a

ABOUT THE REPAIR PROCESS

Will the parts be ordered before I drop off my vehicle to be repaired?

Absolutely. We generally order your vehicle's parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.

Can you match the paint color of my car?

Today's modern factory finishes incorporate multiple layers of highly specialized paints.  Stinnett's Auto Body has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

How long will the repairs to my vehicle take?

Repair times vary from vehicle to vehicle. Generally, an estimate is written and parts are ordered before your vehicle arrives at the shop. Upon drop-off vehicles with parts and insurance clearance are started as soon as possible.  Disassembly will show any unseen damage.  This "hidden" damage is handled as a supplement - the insurance company and owner are contacted for approval before work begins.  After the body work is completed, painting begins, followed by reassembly and, if necessary, road testing. Finally, the vehicle is cleaned and detailed in-house before it is returned to its owner.

How can I get a rental car?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. If you determine that you would like a rental car and/or your insurance company covers it, we will make those reservations for you and have the rental ready for you when you drop off your vehicle.

How will I know my car is ready to be picked up?

You will be notified by phone when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

Do I need more than one repair estimate?

You are not required by law to get more than one estimate.

ABOUT INSURANCE CLAIMS

Where do I get a claim number?

Claim numbers are issued by your insurance company at the time you report your accident. Just bring it in with you when you come in to begin the repair process.

Do I have to pay a deductible?

The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and the agent can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

Where do I pay my deductible?

If your deductible is not waived, it will be your responsibility to pay Stinnett's Auto Body when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and your agent can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.